Care navigation, covered by Medicare

Every patient deserves a navigator in their corner.

Managing healthcare for yourself or someone you love shouldn't feel like a second job. A care navigator coordinates your specialists, tracks down lost referrals, and makes sure nothing falls through the cracks.

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A patient and care navigator organizing specialists, referrals, medications, appointments, and Medicare benefits.

How it works

Three steps to having someone in your corner.

A care navigator coordinating clinic visits, medications, appointments, transportation, and home support

Get matched with your navigator

You're paired with a dedicated care navigator who's yours — someone who learns your history, your priorities, and how you want to be supported.

A care navigator supporting a patient after care, with appointments, records, and medications connected

Map your care gaps

Together you walk through your current care — specialists, medications, denials, missed follow-ups — and identify what's slipping through the cracks.

A patient and care navigator reviewing a coordinated care plan with checked benefits

Meet regularly, get things done

Your navigator meets with you on a regular cadence and works on your behalf in between — chasing referrals, fighting denials, keeping every appointment on track.

What they help with

A care navigator handles the work you shouldn't have to.

A care navigator connecting a primary care doctor and a specialist with shared patient records

Coordination

Specialists, referrals, appointments, and post-hospital follow-up — kept in one place.

A care navigator explaining a Medicare benefits summary to a patient

Insurance

Denials, appeals, and Medicare benefits you may not know you have.

Prescription bottles, a weekly pill organizer, and a checked medication list

Day-to-day care

Medications, visit prep, records, and plain-language explanations of what comes next.

A patient and navigator with home support, transportation, and caregiver help connected

Family support

Home health, transportation, and backup for caregivers managing complex care.

Stories

What it feels like to have someone in your corner.

Patients and families describe the difference a dedicated navigator makes when care gets complicated.

A caregiver handing healthcare paperwork and responsibilities to a care navigator who turns them into an organized plan.

“I was drowning in referrals and follow-ups after my dad's diagnosis. Our navigator chased every appointment and kept the specialists talking to each other.”

M.H. (Daughter coordinating a parent's care)

“When Medicare denied the scan, I froze. My navigator gathered the records, worked with my doctor on the appeal, and we got it overturned.”

J.R. (Medicare patient · Chronic illness)

“Leaving the hospital felt like jumping into chaos. Someone followed up within two days, sorted my meds, and made sure the home nurse actually showed up.”

A.L. (Recovering after a hospital stay)

“I manage three specialists for my wife and used to spend my evenings on hold. Now the navigator handles the calls so I can just be her husband.”

D.K. (Caregiver · Supporting a spouse)

“She translated every visit into plain language and wrote down what to ask next. I finally feel like I understand my own care plan.”

S.P. (Living with heart failure)

“We didn't know half the Medicare benefits we already had — transportation, home support, care planning visits. Our navigator found them.”

T.N. (Family managing dementia care)

“I was drowning in referrals and follow-ups after my dad's diagnosis. Our navigator chased every appointment and kept the specialists talking to each other.”

M.H. (Daughter coordinating a parent's care)

“When Medicare denied the scan, I froze. My navigator gathered the records, worked with my doctor on the appeal, and we got it overturned.”

J.R. (Medicare patient · Chronic illness)

“Leaving the hospital felt like jumping into chaos. Someone followed up within two days, sorted my meds, and made sure the home nurse actually showed up.”

A.L. (Recovering after a hospital stay)

“I manage three specialists for my wife and used to spend my evenings on hold. Now the navigator handles the calls so I can just be her husband.”

D.K. (Caregiver · Supporting a spouse)

“She translated every visit into plain language and wrote down what to ask next. I finally feel like I understand my own care plan.”

S.P. (Living with heart failure)

“We didn't know half the Medicare benefits we already had — transportation, home support, care planning visits. Our navigator found them.”

T.N. (Family managing dementia care)

For family caregivers

Caring for a loved one?

A CareSync navigator works alongside your family — coordinating doctors, clarifying decisions, and carrying the logistics so you can focus on being present.

Before and after care navigation, showing fragmented healthcare tasks becoming one coordinated care plan.

Doctors

Keep primary care, specialists, and hospital teams aligned — so you aren't the only person holding the full picture.

Decisions

Translate options into plain language, prepare questions for visits, and help your family weigh next steps with clearer information.

Planning

Track referrals, meds, benefits, and follow-ups — including the home support and transportation that make daily care workable.

Cost

Joining is free. Care navigation is covered by Medicare.

Many Medicare patients pay little or nothing for a navigator. Join the waitlist at no cost — we'll help sort out coverage when we match you.

Get connected

Find a navigator who can help.

Tell us a little about your situation and we'll match you with a care navigator.

Specialists and referral coordination
Insurance denials and appeals
Post-hospital follow-up and recovery
Medicare benefits you may not know about